A. The hotel assigned five-bed room for her.
B. The hotel offered a special package to her.
C. The hotel confused her with another guest.
D. The hotel was overbooked for that evening.
A. The twelfth.
B. The thirteenth.
C. The fourteenth.
D. The fifteenth.
A. She wanted to receive an apology from the hotel manager.
B. She wanted to get additional discount.
C. She wanted to receive the free coupon for the room right away.
D. She wanted to stay away from this hotel.